frequently
asked
questions
Frequently
asked questions
General
Can I purchase one perfume for myself?
There is a minimum spend of R500 each time you purchase. When you sign up to be an agent, you will be able to add more perfumes to your cart.
Am I the only agent in my area?
There are agents across South Africa. However, with EMA perfume being in popular demand, other agents should not affect your sales.
Does the branch have all the perfumes on the catalogue?
Yes, our branches are fully stocked with prices matching the catalogue. Occasionally, there might be temporary stock shortages, but we’re committed to quickly restocking for a continuous supply of your favorite perfumes.
Can I pay with Cash at the branch?
Due to safety reasons, we do not accept cash in EMA Branches. You can pay with a card in the branch, INSTANT EFT or do a cash deposit. Please remember to bring the deposit slip.
Are you open on the weekend?
Yes, we are open on Saturdays, except for our PMB and Empangeni branches. For the operating hours of these specific branches, please refer to the store locator.
How Should I Store my EMA Perfume?
You can reach out by sending a message to EMA Enquiries on WhatsApp. (Insert WhatsApp link)
Can I open an EMA store?
Currently, EMA does not offer opportunities for opening franchise stores. However, you are welcome to retail EMA products from your own store under a different business name.
Ordering/ Delivery
Is it possible to place an order for delivery?
Only registered agents will be able to order for delivery. Courier fee rates are subject to location.
How many perfumes do I have to order? What is the minimum purchase?
The minimum spend to purchase stock is R500. Please refer to the catalogue for stock prices.
Can you deliver internationally?
We currently do not provide international delivery. However, we can arrange delivery to a pickup point near the South African border for your convenience.
Product Information
Are EMA perfumes oil based?
Yes, all our fragrances are crafted using a high-grade perfume oil.
How do I make perfume last longer on my skin?
Before applying EMA perfume, we recommend using an EMA lotion to lock in the fragrance. Additionally, consider experimenting with different scents; sometimes, our noses become accustomed to one fragrance, and a change can bring back the freshness and longevity you desire.