Privacy Policy
1. COMMITMENT TO YOUR PRIVACY
Welcome to the Website, owned and operated by Fragrant Brands. Fragrant Brands is committed to protecting the privacy of the users of the website. Fragrant Brands values the trust of its subscribers and all others who work with it. Fragrant Brands recognises that maintaining your trust requires transparency and accountability in how Fragrant Brands handles your personal information. This privacy statement is incorporated into and is subject to Fragrant Brands’ standard Terms and Conditions relating to the use of the Website.
In performing Fragrant Brands’ services in the ordinary course of business, Fragrant Brands may collect, use, and disclose personal information. Anyone from whom Fragrant Brands collects such information can expect that it will be lawfully protected as far as reasonably possible and that any use of this information is subject to consent, as required by law. This is in line with the general privacy practices of Fragrant Brands.
We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No.25 of 2002 (ECTA), which govern your right to have your personal information kept private.
This privacy statement sets out how Fragrant Brands collects, uses, discloses, and safeguards the Personal Information it processes during its business.
2. DEFINITIONS
In this privacy statement, Fragrant Brands makes use of the following terms:
“Personal Information” means all information which may be personal in nature or information about an identifiable natural or existing juristic person in terms of POPIA.
“User, you, your or yourself” refers to any person who makes use of the Website.
3. WHAT PERSONAL INFORMATION DOES FRAGRANT BRANDS COLLECT AND WHY?
Fragrant Brands may collect personal information in conducting its ordinary business operations, including using its Website. In processing such personal information, Fragrant Brands ensures that it complies with the provisions of POPIA, and personal information is used for legitimate business purposes.
Fragrant Brands limits the use and disclosure of personal information to include only what is permitted in terms of POPIA, where consumers have consented to such collection, use, and disclosure.
Confidentiality of your personal information is important to us. Unless we have your consent or are permitted under the national laws, we will not sell, rent, or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described in this Website Privacy Statement.
4. OBTAINING CONSENT
Fragrant Brands does not, except where otherwise permitted by law, collect, use, or disclose your personal information without your consent.
5. USE AND DISCLOSURE OF PERSONAL INFORMATION
Fragrant Brands operates its Website and conducts its business in general in accordance with South African legislation. Fragrant Brands considers it imperative to protect the privacy interests of data subjects. If Fragrant Brands sends personal information outside of South Africa (including if such information is hosted offshore), Fragrant Brands will ensure that it takes all reasonable steps to ensure that it complies with all applicable laws in this regard, including POPIA.
Unless permitted under the law or your consent is obtained, Fragrant Brands will not transfer your personal information outside the Republic of South Africa.
6. RETENTION OF PERSONAL INFORMATION
All personal information retained on Fragrant Brands’ database, including such information obtained using the Website, is in accordance with the retention provisions set out in the laws and regulations of South Africa, including those set out in POPIA.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You have the right to contact Fragrant Brands at any time to ask the Company to:
Confirm that it holds your personal information.
Provide you with access to any records containing your personal information or a description of the personal information that Fragrant Brands holds about you.
Confirm the identity or categories of third parties who have had, or currently have, access to your personal information.
Fragrant Brands aims to ensure that your personal information is accurately recorded. To achieve this, we adhere to processes that help ensure and maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information. Fragrant Brands’ contact information is as set out on the Contact Us page of this Website.
When you make a request regarding your personal information, Fragrant Brands will take reasonable steps to confirm your identity. There may be times when Fragrant Brands cannot grant access to your personal information, including where granting you access would interfere with the privacy of others or result in a breach of confidentiality. Fragrant Brands will always provide you with reasons if this is the case.
If you believe that any personal information that Fragrant Brands holds about you is inaccurate, irrelevant, outdated, incomplete, or misleading, you can ask Fragrant Brands to correct it. If you believe that any personal information that Fragrant Brands holds about you is excessive or has been unlawfully obtained, you can ask Fragrant Brands to destroy or delete it.
You may do the same if you think that Fragrant Brands has retained it for longer than necessary, given the purpose.
However, if you withdraw your consent for Fragrant Brands to use some of your personal information, it may affect the quality and level of service that we can provide to you.
When you contact Fragrant Brands, please let us know your name, address, any email address you have provided and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate changes in personal information that we maintain.
You have the right to lodge a complaint with the Information Regulator:
- Email: inforeg@justice.gov.za
- Postal address: SALU Building, 316 Thabo Sehume Street, Pretoria
- Telephone: 012 406 4818
- Fax: 086 500 3351
8. SECURITY
Fragrant Brands takes security and the protection of personal information seriously. We maintain physical, technical, and organisational safeguards to protect any data that we collect. We have adopted procedures to secure the storage of personal information and are committed to working with our data suppliers to protect the security of personal information during any transfer to or from us.
Your personal information is only accessible to those employees, agents, or contractors for business purposes and on a strictly need-to-know basis.
On the Website, we take precautions to secure your personal information, including encrypted web pages, secure transfer protocols, and access verification measures.
Fragrant Brands has adopted a security model that complies with generally accepted information security practices and includes firewalls, password controls, encryption, antivirus software, and physical security measures.
9. CHILDREN’S PRIVACY
Fragrant Brands defines children as individuals under the age of 18. This Website is not intended for use by children, and we do not knowingly collect information from individuals under 18.
10. COOKIES
The Website uses cookies to track user visits and improve performance. No personal information is stored in cookies. Users can choose not to accept cookies by adjusting browser settings.
11. THIRD-PARTY WEBSITES
Fragrant Brands’ Website may link to third-party websites (e.g., payment gateways). These sites have their own privacy policies and terms. Fragrant Brands is not responsible for how third parties collect or use your information. Please review their privacy policies before providing them with your data.
We may use tools like Google Analytics to personalise your experience and display relevant content or promotions.
12. MARKETING
With your consent, Fragrant Brands may use your personal information for marketing purposes. You may opt out at any time by responding to marketing messages or contacting us via the Contact Us page.
13. UPDATING OF PRIVACY POLICY
This privacy policy may be updated from time to time without notice. The version available on the Website at the time of use is the applicable version. Please review it regularly.
14. CONTACT INFORMATION
Questions or concerns about this Privacy Policy or Fragrant Brands’ handling of your personal information can be directed via the contact details provided on the Website’s Contact Us page.
Address: Unit 7, Nguni Business Park, 1 Nguni Way, Brackenhill, 3610
Email: enquiries@emaproducts.co.za
Tel: +27 64 669 9049